Refund policy

Return & Refund Policy

At Zeyron Studio, every order is custom-made specifically for you. Because our products are personalized and produced to your specifications, we kindly ask you to review this policy before placing your order.

Custom Products

All custom sticker products are manufactured based on the artwork, specifications, and options selected by the customer.

For this reason, custom-made products are non-returnable and non-refundable unless they arrive damaged, defective, or produced incorrectly due to our error.

Eligible Refunds & Replacements

We will gladly replace or refund your order if:

  • The product arrives damaged during shipping.
  • The wrong product was sent.
  • The printed product differs significantly from the approved order specifications due to our production error.
  • The quantity received is significantly lower than ordered.

To request a replacement or refund, please contact us within 7 days of receiving your order.

Not Eligible for Refunds

Unfortunately, we cannot offer refunds or replacements for:

  • Incorrect artwork uploaded by the customer.
  • Low-resolution images or poor-quality files.
  • Spelling, grammar, or design mistakes submitted by the customer.
  • Color variations caused by differences between screen displays and printed materials.
  • Minor cutting tolerances or production variations within industry standards.
  • Orders where the customer simply changes their mind after production has begun.
  • Products damaged due to improper use after delivery.

Artwork Responsibility

Customers are fully responsible for reviewing all uploaded artwork before submitting an order.

By placing an order, you confirm that:

  • You own or have permission to use the submitted artwork.
  • All text, spelling, dimensions, and design elements are correct.
  • The uploaded files are ready for printing.

Zeyron Studio is not responsible for errors contained in customer-supplied artwork.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us within 7 days of delivery and include:

  • Your order number
  • Clear photographs of the product
  • Photos of the packaging (if applicable)
  • A description of the issue

Our team will review your request as quickly as possible.

Order Cancellation

Orders may only be cancelled before production begins.

Once production has started, cancellation is no longer possible because every item is made specifically for your order.

Refund Processing

If your refund request is approved:

  • Refunds will be issued using the original payment method.
  • Processing times may vary depending on your payment provider.
  • Shipping costs are non-refundable unless the issue resulted from our mistake.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Bilgiç Label, Advertising & Printing Services Ltd.

Business Address
Ali Hikmet Paşa Mahallesi, Demir Caddesi No: 2/A
Karesi, Balıkesir 10020
Türkiye